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Knowledgebase
(12)Invoicing
I wish to have my invoices sent to another address, how do I update this?
I received an invoice with the wrong currency. How do I update this?
I've received an invoice for a domain renewal, but I want to cancel it. What do I do?
What are "credits"?
Which payment options are available?
We have ordered Credits but they do not appear on our account?
Can we see if our invoices are paid?
Why is sales tax included on my invoice when my company is located within the EU?
How do we gather all our services at Ports Group?
Can we get our invoices by postal mail?
Why do we get multiple invoices?
Why does the price differ between domains?
(15)Support
Regarding the updates for .FI domains
Do you support IPv6?
What is IPv6?
The e-mail address on our account is incorrect and I cannot access my account. How can I change that e-mail address?
How can we move domains between accounts?
Why can't I logon to my account?
I need to change my nameservers, how do I proceed?
How can I receive an auth code?
Abuse policy
Customer complaint policy
Customer Care commitment statement
Renewal and cancellation of domains
I lost my password. How do I get a new one?
What happens if we forget to renew our domain?
How do we update company information at ports.domains?
(17)Domains
What does TLD stand for?
What does DNS stand for?
My domain seems to be unavailable
Do you offer privacy whois?
We have been threatened that our domain name will be registered. What should we do?
What is a delegation?
Can I get IDN (å, ä, ö) for all my domains?
What is IDN?
How can you tell who owns a specific domain name?
What is ICANN?
How can we do an owner transfer on our domain?
How do we move (transfer) our domains to Ports Group?
What do we do when the domain we want is taken?
Why must we have a local contact on some domains?
Which domains should we register?
What is the difference between a ccTLD and a gTLD?
How long does it take to register a domain name?